Travel Booking Support Inc.

Privacy Policy

Last Updated: June 11, 2026

1. Overview

Travel Booking Support Inc. provides travel commerce, payment processing, fraud management, dispute mitigation, software, analytics, and customer support services for travel booking operations. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, services, support channels, messaging programs, or other services operated by Travel Booking Support Inc.

2. Information We Collect

We may collect the following categories of information:

  • Contact information, such as name, email address, mailing address, telephone number, and mobile number.
  • Booking and support information, such as reservation details, trip details, service requests, issue history, and communications with our support team.
  • Payment and transaction information needed to process payments, prevent fraud, resolve disputes, and support booking-related services.
  • Technical information, such as IP address, device type, browser type, operating system, pages visited, and cookie or similar technology identifiers.
  • Consent and preference information, including communication preferences and SMS opt-in or opt-out records.

3. How We Use Information

We use personal information to:

  • Provide, operate, maintain, and improve our websites and services.
  • Process bookings, payments, refunds, customer support requests, and related travel commerce services.
  • Send transactional, support, security, and service-related communications.
  • Detect, investigate, and prevent fraud, misuse, chargebacks, unauthorized transactions, and security incidents.
  • Comply with legal, regulatory, contractual, tax, accounting, and recordkeeping obligations.

4. SMS and Mobile Number Privacy

If you provide a mobile number or opt in to receive SMS messages from Travel Booking Support Inc., we may use that number to send booking updates, support messages, account or service notices, payment or dispute updates, and other communications related to services you requested or your relationship with us.

Mobile numbers collected for SMS communications will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records will not be sold, rented, or shared with third parties for their own marketing purposes. We may share SMS-related information with service providers only as needed to deliver messages, operate our communications systems, maintain compliance records, or comply with law.

Message frequency varies based on your booking activity, support requests, account status, and the services you use. Message and data rates may apply. You may opt out of SMS communications by replying STOP to a message, where supported, or by contacting us.

5. How We Share Information

We may share information with service providers, processors, payment partners, fraud prevention providers, communications vendors, professional advisors, and travel-service parties when needed to provide our services, process transactions, support customers, protect our business, or comply with legal obligations. We do not sell personal information.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our websites, remember preferences, understand usage, improve performance, and protect our services. You can control cookies through your browser settings, but some features may not work properly without them.

7. Data Security and Retention

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. We retain information for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

8. Your Choices

You may request access to, correction of, or deletion of personal information where required by applicable law. You may also opt out of marketing communications and certain SMS messages. We may need to retain some information for legal, security, fraud prevention, or transactional purposes.

9. Contact

If you have questions about this Privacy Policy or our privacy practices, contact Travel Booking Support Inc. at [email protected].